Privacy Policy

HRS Systems, Inc. is the company behind HASS and HASS Cloud, hydraulic calculation software for fire protection professionals. This policy applies to our marketing website at hrssystems.com. The HASS Cloud application and your account are governed by a separate HASS Cloud application Privacy Policy, which describes how we handle account, project, and billing data inside the product.

Our services are provided by a company based in the State of Tennessee, United States.

Information you provide to us

• Account information, including name, email address, company or organization, and login credentials.
• Forms and demo bookings, including contact details and any message you submit.
• Marketing sign-ups, including email address and communication preferences.
• Support and bug reports, including information submitted through support workflows.
• Payment details handled by a third-party payment processor. We do not store full payment card numbers on HRS servers.
• Customer Data, including files, calculations, and designs you submit to HASS Cloud, handled under your service agreement.

Information collected automatically

• Usage data, such as pages viewed, links clicked, scroll depth, referring pages, and visit times.
• Device and connection data, including IP address, approximate location, browser type, operating system, and device identifiers.
• Cookies and similar technologies stored by us and by third-party tools listed in this policy.
• Session activity used in aggregated heatmaps and session replays to improve the site.

Information from third parties

• Marketing and enrichment providers may provide business contact information or company details.
• De-identified and aggregated technical data may be used to improve reliability, quality, and features.

We use cookies and similar technologies to run the site, remember preferences, measure traffic, and support marketing. Cookies may be strictly necessary, analytics and performance cookies, or advertising and marketing cookies.

You can manage non-essential cookies through the cookie banner on our site and through your browser settings. Where required by law, we ask for your consent before setting non-essential cookies. Consent choices made on hrssystems.com may also apply on hasscloud.hrssystems.com so you are not asked twice for the same preference when moving between our marketing site and HASS Cloud. Choosing "Accept all" also confirms agreement to the linked Terms of Service, Privacy Policy, and Cookie Policy for continuing into HASS Cloud. Choosing "Essential only" keeps optional analytics off; HASS Cloud may still ask you to accept product terms when you create an account or sign in.

The following third-party providers may collect information through our website. Each provider uses the data under its own privacy policy.

We use the information we collect to:

• Provide, operate, secure, and maintain HASS Cloud and our website.
• Create and manage accounts, process subscriptions, and provide customer support.
• Respond to inquiries, demo requests, support requests, and bug reports.
• Send service messages and, where you have opted in, marketing communications.
• Measure and improve how our site and product are used.
• Measure the effectiveness of advertising and marketing campaigns.
• Detect, prevent, and address fraud, abuse, security, and technical issues.
• Comply with legal obligations and enforce our agreements.

• Service providers that host, process, or support our site and product.
• Advertising partners that may receive identifiers and interaction data through cookies.
• Legal and safety recipients when required by law or to protect rights, property, or safety.
• Business transfer parties in connection with a merger, acquisition, financing, or sale of assets.

We do not sell your personal information for money. However, advertising and analytics cookies may be considered "sharing" for cross-context behavioral advertising, or a "sale," under California and certain other state privacy laws.

Choices available to everyone

• Manage non-essential cookies through our cookie banner and your browser settings.
• Unsubscribe from marketing email using the link in any message or by contacting us.
• Where required by law, we treat a recognized Global Privacy Control browser signal as a valid opt-out request for that browser.

If you are in the European Economic Area or the United Kingdom

You have the right to access, correct, delete, restrict, or object to our processing of your personal information, to data portability, and to withdraw consent at any time.

If you are a California resident

You have the right to know and access the personal information we collect, to request deletion, to correct inaccurate information, to opt out of sale or sharing, and to not be discriminated against for exercising these rights.

How to exercise your rights

To make a request, email us at hass@hrssystems.com or submit a request through our support ticket page.

We keep personal information for as long as needed to provide our services and for the purposes described in this policy, including to meet legal, accounting, and reporting requirements. When information is no longer needed, we delete or de-identify it.

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We maintain processes designed to detect, investigate, and respond to security incidents. If an incident affecting your personal information requires notification, we will notify you and, where appropriate, relevant regulators as required by applicable law.

We are based in the United States and process information there and in other countries where our service providers operate. Where required, we rely on appropriate safeguards, such as Standard Contractual Clauses.

Our services are intended for businesses and professionals and are not directed to children under 16. We do not knowingly collect personal information from children.

Our site may link to third-party websites and services that we do not control. This policy does not apply to those sites.

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy here and revise the "Last updated" date above.

If you have questions about this policy or your personal information, contact us: