Contact Us

Topics for frequently asked questions:

How to request help

Sprinkler systems save lives. We want you to be successful and to put in functioning and efficient sprinkler systems. We also want HASS to work properly. If you have a question about how HASS works or don’t think HASS is working properly, we want to know so it can be corrected. However, we can’t answer your design questions except on how to implement a feature in HASS. This is due to HRS Systems staff not being the designer or Engineer of Record, thus not having enough information about the project to provide recommendations without knowing the full scope of the project.

First, please review the FAQ above and the manual to see if the answer to your question is there. If not, please send us an email to hass@hrssystems.com with the following information:

  • What you were doing when the problem occurred.
  • What were you expecting HASS to do?
  • What HASS did instead?
  • Attach any files involved. This should include the sdf and the pipe table if it is not standard.pip that is shipped with HASS.Also include information about your computer system:
    • Operating System Version – which version of Windows
    • What security software you are using
    • Screen Shots of relevant options – especially the All Directories Dialog and the Operations Options Dialog.
  • Your best contact information and good times to contact you. If you are not computer savvy, please try to have someone who is good with computers nearby.

If possible, please try to repeat the process to limit the number of steps involved to as few as possible.

Just because we can’t repeat the defect doesn’t mean it isn’t a real issue. It does mean that we may have questions about your system configuration.

It is helpful for us to see what is happening on your computer, and it is easier for us to help you resolve the issue if we can see. There are two options for this. The best option is a tool from Microsoft called Quick Access. Up to date Windows 10 systems will have this program available. Otherwise, we generally set up a Google Meet option. If neither of those work, please suggest a tool that is available on your computer.

Accuracy you can trust.

Make your calculations easier, faster, and more accurate with HASS.

We were built by engineers for engineers and take pride in our customer service. Feel free to reach out anytime with questions or new ideas for us- we’d love to hear from you!

  • Questions on bulk licensing?
  • Ideas for new training videos?
  • Questions about product specifications and functionality?
  • Comments about our products and how we can better serve you?

We're happy to help!

Contact us by Phone or Email:

+1 (931) 659-9760OR